Fix a problem with the machine before it  affects production – with TRUMPF machine diagnostics, this is possible. To do  this, TRUMPF service experts remotely monitor the machine's condition (condition monitoring).

“With the new machine diagnostics, we can capture more  in-depth machine measurement data, such as motor currents or sensor signals,  that previously could not be measured. Simply put, we could previously take a  machine's temperature, but now we can get a complete blood count,” explained Martin Schober, Head Developer- Machine Diagnostics, TRUMPF.

With the  digital service condition monitoring, service technicians were already able to view  machine status data, such as the level of lubricating fluids. With the addition of  machine diagnostics, TRUMPF can analyse the machine's status even more  reliably and, above all, remotely. 

During the machine diagnostics, the machine independently and regularly  performs measurements. Service experts from TRUMPF check this data for  special error patterns that indicate unusual machine behavior. To do this, they  use automatic search algorithms to compare the data with defined indicators and  limit values. “If, for example, components on the machine's axes wear out due to  dirt or stress, this will have a long-run negative impact on production,” explained Stefanie Rieker, Product Manager, TRUMPF. “With machine diagnostics, we are  now able to avoid such cases because we can now collect the relevant data and,  above all, interpret it. If we detect any irregularities, we react immediately and  contact the customer with the appropriate recommendations for action,” added Rieker.

The advantage for the customer: they always know the condition of their machine  and are informed in advance of any potential problems. This allows them to  check the settings or plan the replacement of a component in good time. As a  result, they can prevent consequential damage or machine failures, avoid  unforeseen service visits and reduce costs. At the same time, the continuous  availability of the machine increases production productivity. 

Over 80% of all service cases can be predicted and planned using digital  condition monitoring. Thanks to the significantly more precise error diagnostics that this enables, the service engineer can also inform the customer about  possible action steps remotely. In most cases, the problem can be solved without  a service visit, which saves time and money. TRUMPF has already reached the  point where the customer can solve the problem independently in three out of  four cases, for example, with step-by-step instructions, so-called Technical  Guides, or in remote contact with a TRUMPF service engineer. 

The prerequisite for this is that the machine is connected online to the TRUMPF  network, for which the company places a high value on maximum information  security and data protection. This is how TRUMPF ensures that no unauthorised  access to the data takes place.