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Infosys releases new capabilities for its AI-powered Enterprise Service Management Café

Infosys, a global leader in consulting, technology and next-generation services, has released new enhancements to its artificial intelligence (AI)-powered plug-and-play solution, Infosys Enterprise Service Management Café. The new capabilities further advance the adoption of ServiceNow with more than 40 solutions ready to be deployed across IT service management, user experience and mobility, as well as business process automation across human resources (HR), facilities, travel logistics and finance.
For IT teams, Infosys Enterprise Service Management Café accelerates the deployment of ServiceNow with pre-configured process templates in a managed services environment. For end-users, the Cafe provides a streamlined, intelligent and intuitive user experience.
Key Highlights of the Infosys Enterprise Service Management Café: 
  • Chatbots deliver faster, smarter service desk solutions with ServiceNow.
  • Leverage the solution beyond IT to support other business functions.
  • Vertical solutions and business domains include persona-based self-service portal.
  • CXO/Service Management dashboards help executives get actionable insights.
  • Café Mobility solution delivers work where employees need it.


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