Flytxt today announced the availability of an intelligent voice interface for NEON-dX, its digital customer engagement product. NEON-dX will use analytics and artificial intelligence (AI) to personalise conversations on any digital touch point that supports Amazon Alexa and Google Assistant.
"More than a quarter of all mobile searches in 2016 were done over voice. With speech recognition accuracy reaching over 95%, more and more consumers will adopt voice as the preferred medium to interact with their service providers. With this interface, our enterprise customers can now engage their consumers in natural conversations using voice. This will significantly improve consumer experience and generate higher returns for enterprises," remarked Vinod Vasudevan, CEO, Flytxt.
NEON-dX has out-of-the-box analytics and AI capabilities to translate data to actionable insights reflecting consumer's persona, intent and contextual needs. Enterprises can leverage these insights and recommend right offers and actions during voice conversations seamlessly just like how a human agent will do. The interface will start supporting other voice platforms like Siri subsequently.